SATELLITE ACTIVATIONS - Latest Forum Posts

TV says "NO SIGNAL" after storm - Kyle Guilfoil

Tue, 21 Jun 2011 21:41:15 -0500

Most High Definition receivers are hooked up to the tv using an HDMI cable. HDMI or (High-Definition Multimedia Interface) cables carry much data through them. With that being said, it is like a magnet for surges caused by lightning, white outs, etc. Without the proper surge protection this could destroy your HDMI ports on your expensive TV which would cause your tv to say "NO SIGNAL."

We sell Monster Surge protectors at our store cheaper than you can buy them at other stores. They warranty anything plugged into them up to $25,000. Our techs carry them on every van.

Have a solution so theres no problem.

INTERNET CONNECTION KITS - Andrew Byrd

Tue, 21 Jun 2011 20:56:26 -0500

DIRECTV is the leader in technology when it comes to home and business entertainment. When you sign up for High Definition service with a DVR be sure to ask your installer for an Internet Connection Kit. This kit connects your system to the internet. What does that do? It gives you the ability to download over 6000 movies - for free - yes, on demand is FREE when you sign up for High definition service from Directv. Internet connection kits are free and the installation is free. So why not? You also get free high definition service when you use auto bill pay. Call now to sign up. If you have already signed up remind your installer to install your FREE Internect Connection kit.

CONTACT NUMBERS - Andrew Byrd

Fri, 18 Feb 2011 10:52:44 -0600

For new customers call 678-928-9100
In Murphy NC new customers call 828-516-2111

Need Directv and need a toll free #: 1-877-700-6988

For customer service, questions about your bill, tech issues
call 678-701-5560

How do I download software on my reciever? - Kyle Guilfoil

Thu, 03 Feb 2011 08:57:19 -0600

A software download is usually an easy fix to many reciever problems. To do a software download you will need the remote in your hand.

Read through all steps before starting:

-Push the red button on the reciever.
-Immediately after the blue screen says "Hello", push 02468 on the remote.
-It should go to "Downloading Software"
-If it says "Almost there" then repeat the steps from the beginning.

Are you using the Quick Tune feature? - Mike Sprankle

Tue, 18 Jan 2011 12:29:26 -0600

Your new HD receiver has a great Quick Tune feature. I use this feature all the time. It is easy to add your frequently viewed channels.
To access Quick Tune just press the up arrow on your remote control. To add your most favorite channel in the center spot just press the green button. Press select or exit the leave Quick Tune. To add your other favorites to Quick Tune, select your channel, while watching that channel press the up arrow on your remote control. Select the position that you want this channel in and press the green button. You may save 9 of your favorite channels in Quick Tune. Your HD receiver will make it easy to tune in up to 9 of your favorites.
To use your Quick Tune just press the up arrow, use the arrow keys to select the channel you want and press select.

Easily edit your favorites list. - Mike Sprankle

Tue, 18 Jan 2011 12:03:15 -0600

Are there channels you do not want on your favorites list? If so it is easy to edit the custom channel list on your HD receivers.
1. Press the yellow button on the remote and choose “Change favorites list” and press select
2. On the TV options screen choose “Edit Settings” and press select
3. Choose Custom 1 or Custom 2 and press select
4. Choose “Edit List” and press select
5. On this screen the list of channels have a check box. The ones with a dot in the middle are selected in your list. Use the up and down arrow keys to highlight a channel and press select to add or remove the channel from your list. Add or remove the channels that you want for your list. The channels that do not have a dot will not be selected when you change channels with the up/ down channel button.
6. After selecting your channels press the left arrow to go back a page. Go back until you see “Done” Select “Done” and press select. If you just press the exit button on the remote you will lose your changes.

Can I get DIRECTV where I live? - Kyle Guilfoil

Mon, 10 Jan 2011 22:26:10 -0600

Satellite Activations' technicians are highly trained and creative. With that being said, we will do EVERYTHING in our power to get you DIRECTV service in ANY location.

When a satellite technician cannot get a satellite signal; that is called a "no line of sight." This is usually caused by tall structures such as trees or buildings.

At Satellite Activations, we do not use that term. We have one of the highest "line of sight" ratings in the nation.

Let us get you service, FREE of charge.

Can I activate a used recevier? - Kyle Guilfoil

Mon, 10 Jan 2011 22:09:23 -0600

DIRECTV allows the activation of used receivers under the following conditions:

-The used receiver cannot be active on another DIRECTV account
-The used receiver must be a previously owned unit, if the receiver was previously leased on an account it cannot be activated and must be returned to DIRECTV
-The receiver must have a Receiver ID Number, older models without an Receiver ID Number cannot be reactivated because they do not support DIRECTV's current technology

If you meet this criteria, you may or may not need us to order you a new access card. We'll send you a new access card and a postage-paid envelope to return the old card. Please note that there may be a fee for the new card.

Once you receive the new access card and install the receiver call one of our local offices to activate. Make sure to mention that you have pre-owned equipment and want to activate programming with your new access card.

If you cannot install this used receiver yourself, there may or may not be a service call fee for a technician to install this for you.

How do I reset my receiver?. - Kyle Guilfoil

Mon, 10 Jan 2011 22:00:56 -0600

On some DIRECTV receivers there is a reset button inside of the access card door. If your receiver has a reset button, you can simply press it to reset your receiver. If there is not a button inside the access card door or pressing the button does not correct the problem, try these steps to reset your receiver:

-Leave the receiver box on.
-Unplug the receiver from the electrical outlet. (If your receiver's light is still on, you have pulled the wrong plug.)
-Leave the receiver unplugged for 15 seconds.
-Reconnect it to the electrical outlet and return to normal viewing.

On-Screen Error Messages: Please Call Customer Service X722 - Kyle Guilfoil

Mon, 10 Jan 2011 21:58:36 -0600

Possible causes

Your DIRECTV® Receiver may not have processed the programming information for this channel.
Your receiver has been unplugged from the power outlet or satellite dish for several weeks and has missed the monthly service renewals.

Solutions

If the channel you are trying to watch is part of the programming package you subscribe to, resetting your receiver can fix the problem.
Turn off then unplug the receiver.
After 15 seconds, plug your receiver back in and turn it on.
If the channel you are trying to watch is part of a subscription that has expired, renew your programming by calling one of our local offices

RE: SNOW ON YOUR DISH - Kyle Guilfoil

Mon, 10 Jan 2011 21:52:34 -0600

Also, to help prevent snow build up: When you are aware of a snow storm coming, then spray Rain X ice for car windshields directly on your dish. This will help prevent snow and ice build up.

SNOW ON YOUR DISH - Andrew Byrd

Sat, 08 Jan 2011 04:49:18 -0600

Should you get a "Searching for Satellite Signal" on your TV and it is heavily snowing outside or it is a wet snow you may not be able to retrieve your signal if there is snow on your dish. If the dish is in an area that is safe to reach you can take a broom and sweep the snow off your dish. However if the dish is not in a place you can safely reach the outage will be short lived and your TV will come back on by itself later. You can always call YOUR local office at 678-928-9100 or in Murphy NC 1-828-516-2111 if you have questions on this issue. We are here for you.

MAKING PAYMENTS TO DIRECTV - Andrew Byrd

Sat, 08 Jan 2011 04:24:42 -0600

Did you know that if you are paying by check or credit card or debit card you can call DIRECTV at 1-800-531-5000 and use the automated system to make your DIRECTV payment. You can also mail DIRECTV a check or money order to the address on your bill. If you want to pay in person or in cash you can go to any one of our 3 locations and pay cash in person. For questions about making payments feel free to call YOUR local office at 678-928-9100 or in Murphy NC call 828-516-2111

Why can't I record 2 shows at once? - Andrew Byrd

Sun, 02 Jan 2011 09:35:10 -0600

If you have "standard" service (meaning Not HD) and you can't record 2 shows at once on your DVR that means you only have 1 line from the dish to the DVR. If you have HD service and you have this problem you need to be upgraded to the new SWM system. Whether you have standard or HD service call my office for an upgrade. 678-928-9100 or 1-877-700-6988

It's Snowing - I have "Searching For Satellite Signal" on my TV - Andrew Byrd

Sun, 26 Dec 2010 13:50:14 -0600

If it is snowing heavily there is a chance you could lose satellite reception briefly. If you lose it for more than 2 hours see if it is possible for you to get the snow off your dish - especially if it is pole mounted. If it is on your roof and not safe to go on the roof then do not go on your roof. Once the snow is removed you should regain reception.

Remote Control Programming - Kyle Guilfoil

Thu, 23 Dec 2010 14:22:08 -0600

Here's how to program your DIRECTV remote control:

- Press MENU on remote.
- Select "Parental, Favs and Setup"
- Select "System Setup"
- Select "Remote"
- Select "Program Remote"

While aiming remote at device, follow onscreen instructions to program remote to TV, DVD, or other device.

How to program the white DIRECTV remote to your TV

- Look up the control codes for your DIRECTV remote control.
- Make sure your TV is turned on.
- Slide the mode switch at top of remote to "TV".
- Press and hold the MUTE button. This is located above the number 1 button.
- While still holding down MUTE, press and hold the SELECT button until the green light at the top of the remote flashes twice.
- Enter the first TV code you have. The green light on remote should flash twice.
- Aim remote at TV and press PWR button once. The TV should power off.
- Once the TV is able to power off/on and control the volume, slide the mode switch at the top of the remote back to the left (DIRECTV). Your remote is now programmed.

If the TV does not power off, repeat steps 4, 5, 6 and 7, using the next code for your TV brand.

If your tv is not listed in the brands of tv's or the codes are still not working then refer to this website where many more brands and codes are located.

http://www.directv.com/DTVAPP/global/contentPageIF.jsp?assetId=P4380036#h:1020.941

What's HD??? - Jason Haugh

Thu, 23 Dec 2010 12:23:49 -0600

Have you seen the little HDTV icon in the bottom of your television screen when watching certain programs and wondered what that might mean? A lot of us are too busy to keep up with new technology let alone what the terms are. High definition television is one of the newest technology aspects in the last ten years. If you are finally ready to understand HDTV and improve your television watching then you will want to read the information below.

High definition television uses the digital broadcasting signal to produce a high-resolution picture on your television. This means the signal you receive transmits a better quality picture for you to view. In order to receive this signal you need to have a television that will receive the signal. The tube television was not designed to receive a digital picture. You need to have a Plasma or LCD screen in order to receive the signal. When you are able to receive a resolution of 1280×720 pixels you are able to receive a high definition television signal. Pixels in case you are not aware of what make the image.

There are hundreds of pixels in any type of picture or photographic print. You may be familiar with pixels as it applies to prints because when you take a 4×6 print and create an 8×10 print you can see the individual pixels. High definition television was created to give individuals a better experience when watching television as well as the technology that people wanted to create.

If you have a big screen HD television and don't have DIRECTV HD you are missing out!!!!

RE: SNOWY PICTURE OR INPUT ISSUE - Kyle Guilfoil

Thu, 23 Dec 2010 03:06:18 -0600

"Searching for signal" can also be referred to as "no signal".

If your original tv (not Directv) remote doesn't have a source or input button then try to put in channel 00.
Also try to tune to channel 1 and then channel down.

FREE HD FOR LIFE OFFER - Andrew Byrd

Wed, 22 Dec 2010 06:06:05 -0600

To get free HD for life you must sign up as a new customer and inform the sales rep before installation that want free hd for life. Then you must choose auto bill pay. As long as credit passes and you have a valid debit or credit card to place on file you will get FREE HD for life. Yes, for life.

SNOWY PICTURE OR INPUT ISSUE - Andrew Byrd

Tue, 21 Dec 2010 09:22:45 -0600

2. I have a "snowy" screen OR my TV has "searching for signal" (Don't confuse with "searching for SATELLITE signal". These are two different issues. This help topic pertains only to those having the message "SEARCHING FOR SIGNAL".
*99% of the time the "searching for signal" message means the tv has no signal from the Directv box. This does NOT mean there is not satellite signal from the dish to the directv box. This is usaully an input or source issue. Simply take the original remote that came with your TV and find the INPUT button or the SOURCE button and press it and make sure your TV is on the correct input. The correct input is determined by where your Directv box is connected. If it is connected with an HDMI cable then your correct input would be HDMI1, HDMI2 and so on.